Lekha CaptionsVersion 2026-09-06 • Effective September 6, 2026
Controller and contact
Lekha Captions is the controller/operator for account, billing, support, and product-usage data. Business address: Ambarnath, Thane, Maharashtra, India. Privacy requests can be sent to support@lekhacaptions.com.
Information we process
We process your account identity, plan and payment records, uploaded audio or video, generated captions, export history, support requests, and limited operational telemetry such as request identifiers and performance data.
Why we process it
With your consent and as necessary to provide the Service you request, we use this data to authenticate you, transcribe and translate media, render exports, enforce plan limits, process payments, provide support, prevent fraud or abuse, comply with law, and operate securely.
Service providers
Firebase provides authentication, database, and object storage services. OpenAI and Sarvam may process audio or text for transcription or translation. Razorpay processes payments. Providers receive only the information required for their role.
Retention
Uploaded source media is scheduled for deletion within six hours. Exported media is retained for 2 to 72 hours depending on plan. Limited export history and payment records may remain where needed for service, accounting, fraud prevention, security, or legal obligations.
Local drafts and deletion protection
Caption drafts are cached in your browser. When cloud saving succeeds, your account retains the latest draft and up to five recovery snapshots until account deletion. Source videos still follow the media expiry schedule; saved captions do not extend media retention. After account deletion is requested, we retain a minimal record containing the account identifier, request time and status to prevent delayed processing or payment events from recreating the account. This record has no automatic expiry. Contact support about access or retention; it does not contain your videos or captions.
Your choices and rights
You can export account data or permanently delete your account using the account tools. You may withdraw consent for optional processing or request access, correction, completion, erasure, restriction, or grievance redressal through the grievance contact. Withdrawing consent does not affect processing already lawfully completed and may prevent features that require the data. Some payment or security records may be retained where legally required.
Security
Media URLs are time-limited, access is authenticated, and entitlement changes are controlled by the server. No system is completely secure, so report suspected security issues through the support options shown in the Service.
International processing
Our providers may process data in countries other than your own. Where required, we rely on applicable contractual and legal safeguards for those transfers.
Children
The Service is not directed to children who cannot legally consent to online services in their jurisdiction.
Grievances and complaints
Abhishek Mohan Naidu is the appointed grievance contact. Email support@lekhacaptions.com. We acknowledge consumer complaints within 48 hours and aim to resolve them within one month. Privacy grievances are handled within the period required by applicable law. Where the Digital Personal Data Protection Act complaint process applies, you may approach the Data Protection Board of India after first using our grievance process.
Changes and contact
Material changes will be published with a new version date and may require renewed consent. Use the Help page or the support options inside the app for privacy questions and requests.
Privacy and grievance requests: support@lekhacaptions.com.
See also our Terms and Conditions and Acceptable Use Policy.