Lekha CaptionsVersion 2026-09-02 • Effective September 2, 2026
How billing works
Plans are one-time purchases for a fixed period. Lekha Captions does not hold a recurring mandate and does not automatically renew or charge a plan.
When we refund
We consider refunds for duplicate charges, captured payments that did not activate the purchased entitlement, permanent service-side failures, and any case where applicable law requires a refund.
Usage and eligibility
Completed exports and substantially used allowances may reduce refund eligibility, except where applicable law requires otherwise. Failed exports do not consume an export credit.
How to request one
Email support@lekhacaptions.com from the address on your account. Include the Razorpay payment ID and a concise description. Never send a password, OTP, full card number, or CVV.
Processing time
Approved refunds are initiated through Razorpay to the original payment method. Bank or card processing time is controlled by the payment provider and financial institution.
Complaint timing and escalation
We acknowledge complaints within 48 hours and aim to resolve them within one month. If support does not resolve your concern, contact Abhishek Mohan Naidu at support@lekhacaptions.com with the earlier support reference. This does not limit any consumer remedy available under applicable law.
Seller
Lekha Captions, Ambarnath, Thane, Maharashtra, India.
Refund requests: support@lekhacaptions.com.
See also our Terms and Conditions.